B2B support desks · Tool profile
Help Scout — pricing, features, and fit
Updated 2026-10-09 · markdown mirror
Verdict
The simple shared-inbox helpdesk, email-first, with a free plan for small teams and per-user pricing from $25. TestedActually has not published a full verdict on Help Scout yet — the verified numbers below are the short version.
| Tier | Price | Verified | Source |
|---|---|---|---|
| Free | $0/mo Documented at the source Checked 2026-10-09 www.helpscout.com /pricing/ Free plan, limited users (comparisons cite up to 5 users... plan cap shown on pricing page) | 2026-10-09 | www.helpscout.com |
| Standard | $25/mo Documented at the source Checked 2026-10-09 www.helpscout.com /pricing/ $25 per user per month billed annually, up to 25 users | 2026-10-09 | www.helpscout.com |
| Plus | $45/mo Documented at the source Checked 2026-10-09 www.helpscout.com /pricing/ $45 per user per month billed annually, up to 50 users | 2026-10-09 | www.helpscout.com |
| Pro | $75/mo Documented at the source Checked 2026-10-09 www.helpscout.com /pricing/ $75 per user per month, unlimited users (minimum 10) | 2026-10-09 | www.helpscout.com |
● tested by us · ● documented at the source · ● unconfirmed, queued in /confirm.txt — hover or tap a dot for the source and date